OnPoint Scheduling Solutions
FAQs
Frequently Asked Questions.
OnPoint Scheduling Solutions is a remote virtual assistant and operations support business. We work with small to medium based contracting companies, builders, and with other home-based services to assist them running their day-to-day office operations and lead handling.
Absolutely! We use industry standard encryption, store your data in a secure location, and never sell data to third-party organizations. Please see Privacy Policy/Terms of Service for more details.
If interested in using this service, simply fill out a form to Book A Consultation. You will receive a call at the time you requested and we will go over the needs for your company. After collecting all your information and what tasks you want completed, we can get set up. See How It Works for complete process.
We have three plans, based on what your needs are for most of our services. Also, there are three plans for lead generation as well. Lead generation can be done separately or added to any plan. We can also do ala carte services or customize a plan specifically for your needs. Please see ‘Plans & Rates’ or ‘Lead Generation’ for details.
Not necessarily. We can work through Integration , Shared Calendar, or Full Access — whichever you prefer. Some services do require access to systems like email or shared CRM integration. We guarantee full disclosure and privacy. Your information will only be used for the scope of business and never shared or used for any other purposes.
Frequently Asked questions.
This section provides answers to commonly asked questions, helping users find the information they need quickly and easily.
How do I book a consultation?
To access the form for a free consultation, just open the ‘Book a Consultation‘ here. Please fill out the form accordingly and select a date and time on the calendar. An email confirmation will then be sent to you. At the agreed time, OnPoint Scheduling Solutions will be reaching out via your preferred method of communication.
How do we communicate?
Primarily through email, text, phone, and your preferred project management tool. You’ll get daily updates and weekly reports so you stay informed.
What if I’m not sure what package or services I need?
No problem! During the consult call, we will go over your needs and tailor a plan that will fit your style. If at anytime needs change, then the plan can be scaled up or down to add or remove services.
I only want lead generation, how do I set that up?
Lead generation lists, and plans can be set up by filling out the form to ‘Book a Discovery Call for Lead Generation‘. From there, you will be contacted and OnPoint Scheduling Solutions will ask you a series of questions to assess the best plan of action to get the best leads possible for your business. If you filled out the book a consultation form instead, that is ok. Just let the advisor you are speaking with know that only lead generation is needed.
How are payments taken?
Service payments are due on the date listed on your service agreement. Invoices will be sent to you montly or per service task depending on previously agreed upon method. Please pay via the link in the email invoice. Payments are taken via card payments, direct debit with Stripe, and Cash App Pay.
Do I need to sign a long-term contract? What if I need to cancel?
No. All plans are month-to-month. You can cancel anytime with 14 days’ notice. If you would like to sign a 6 -12 month service agreement, there will be a discount added on.
Please provide written notice of cancellation to the email melissa.berns@onpointschedulingsolutions.com or onpointschedulingsolutions@gmail.com