Terms of Service
Below are our terms of services, policies, and conditions. Please refer to your service agreement for specifics regarding the plan/services you have. Please see FAQ for a list of frequently asked questions. Don’t see something listed? Contact us and we will get the answer to you as soon as we can.
Melissa Berns
Owner/Operator
Privacy Policy
Last Updated: June 2026
We collect information necessary to deliver and improve our services. This may include:
Information you provide directly:
- Business name, contact name, email address, phone number, and mailing address
- Scheduling data, lead details, client lists, and communication records
- Payment and billing information
- Any other information you choose to share with us while using our services
2. How We Use Your Information
We use the information we collect to:
- Provide, manage, and improve our services
- Communicate with you about your account, projects, or support requests
- Process payments and manage billing
- Send service-related updates, invoices, or important notices
- Analyze how our website and services are used so we can improve them
- Comply with legal obligations
We do not sell your personal or business data to third parties.
3. How We Share Information
We may share information only in the following limited circumstances:
- Service providers — Trusted third parties who help us operate our business (such as payment processors, email platforms, or hosting providers). These parties are required to protect your information and use it only for the services they provide to us.
- Legal requirements — When required by court order, or government request.
- Business transfers — In connection with a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.
- With your consent — When you explicitly authorize us to share information.
We do not sell, rent, or trade your information for marketing purposes.
4. Data Security
We take reasonable administrative, technical, and physical measures to protect the information we collect. While no method of transmission or storage is 100% secure, we work to safeguard your data against unauthorized access, loss, or misuse.
5. Data Retention
We retain your information only for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, understand website traffic, and support basic functionality. You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the website.
7. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access the information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal or contractual requirements)
- Opt out of certain communications
To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.
You may also unsubscribe from non-essential marketing emails at any time by using the link in those emails.
8. Third-Party Links
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
OnPoint Scheduling Solutions Email: melissa.berns@onpointschedulingsolutions.com Phone: 813-444-8911 Website: www.onpointschedulingsolutions.com We use these materials solely for your internal business purposes while you are an active client.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Contact
If you have questions regarding this Privacy Policy, please contact us through the contact information provided on our website.
Terms of Service
Last Updated: June 2026
By using the services of OnPoint Scheduling Solutions, you agree to the following terms and conditions.
Services
About Our Services
OnPoint Scheduling Solutions provides business support services for contractors, including operations simplification, scheduling systems, lead generation support, process improvement, and related consulting.
Our goal is to help streamline office operations and support business growth. Results depend on many factors, including your implementation, market conditions, and follow-through. We do not guarantee specific outcomes such as a set number of leads, revenue increases, or job bookings.
OnPoint Scheduling Solutions provides administrative support services including, but not limited to:
- Appointment scheduling
- Lead management
- Customer communication
- Project coordination
- Administrative support
- Invoicing assistance
- Communication liaison services
- Lead Generation
Specific services will be outlined in individual service agreements or proposals.
Acceptance of Terms
By using our services, creating an account, or purchasing a plan, you confirm that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy.
If you do not agree, please do not use our services.
Client Responsibilities
Clients agree to:
- Respond to requests for information in a timely manner
- Maintain ownership and responsibility for business decisions and operations
- Provide accurate and complete information needed for us to deliver services
- Use any systems, tools, or processes we provide as intended
- Ensure you have the necessary authority to enter into this agreement on behalf of your business
- Delays or incomplete information on your part may affect timelines and results.
Payment
Plans, Pricing & Payment
Plan details, features, and pricing are listed on our website and are subject to change.
Custom work or services outside the scope of a selected plan may incur additional fees, which will be communicated and agreed upon in advance.
Payment is due according to the terms of your selected plan. Failure to pay may result in suspension or termination of services.
Payment terms, pricing, and billing schedules will be specified in service agreements or invoices.
Cancellation & Refunds
You may cancel your plan according to the terms outlined at the time of purchase or in your service agreement.
Refund eligibility (if any) will be stated in your specific plan details or service agreement. In most cases, fees for work already performed or services already delivered are non-refundable.
Limitation of Liability
To the fullest extent permitted by law, OnPoint Scheduling Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business opportunities, or missed leads, arising out of or related to our services. Our total aggregate liability for any claim shall not exceed the fees you paid us in the three (3) months preceding the claim. Our services are provided “as-is.” We make no warranties regarding results. You acknowledge we provide operational and administrative support only and do not offer legal, financial, engineering, or other professional advice. You agree to indemnify and hold us harmless from claims arising from your use of our services or decisions based on them.
Intellectual Property
All materials, systems, templates, processes, and content we provide remain the property of OnPoint Scheduling Solutions unless otherwise agreed in writing.
You are granted a limited, non-exclusive license to use these materials solely for your internal business purposes while you are an active client.
Termination
Either party may terminate services according to the terms outlined in the applicable service agreement.
Data Privacy & Confidentiality
We collect and process business and contact information necessary to deliver our services (such as scheduling data, lead details, and communication records).
We use this information only to provide and improve our services and do not sell your data to third parties. Data is handled in accordance with applicable privacy laws.
For full details, please review our Privacy Policy.
Both parties agree to keep confidential any proprietary or sensitive business information shared during the course of our work, except where disclosure is required by law.
Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of our services constitutes acceptance of any updates.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida.
Disclaimer
Last Updated: June 2026
The information provided by OnPoint Scheduling Solutions is for general business and administrative support purposes only.
We make every effort to provide accurate, timely, and professional services; however, we do not guarantee specific business results, revenue increases, project outcomes, customer retention rates, or sales conversions.
The information, systems, recommendations, and support we provide are for general operational and administrative purposes only. Nothing we share should be considered:
- Legal advice
- Financial or tax advice
- Engineering or architectural advice
- Professional consulting in any regulated field
You should consult qualified, licensed professionals for these services.
Clients remain responsible for all final business decisions, contractual obligations, compliance requirements, and communications conducted on behalf of their business.
By using our services, you acknowledge and agree that OnPoint Scheduling Solutions shall not be held liable for any business losses, missed opportunities, delays, or damages arising from circumstances beyond our control, including but not limited to client delays, third-party systems, market conditions, or incomplete information provided by the client.
Terms of Service Notice
All services are provided on a month-to-month basis. You may upgrade, downgrade, or cancel with 14 days written notice. OnPoint Scheduling Solutions reserves the right to refuse or terminate service if terms are violated.
2026 OnPoint Scheduling Solutions. All rights reserved
Ready to Streamline Your Business?
Get started today and schedule your free consultation, and speak to the owner, Melissa B. Let’s take your business to the next level.